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How mpoid login Protects Your Personal Data

Your personal data — from account registration details to payment records through DANA, OVO, GoPay and QRIS — is handled under a clear set of rules we apply…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions securedAccount deletion requests processed within 7 daysNo third-party sale of your dataIndonesia-specific data handling
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mpoid login How mpoid login Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this policy, want to correct data on your account, or need to submit a deletion request, our support team is available seven days a week from 08:00 to 23:00 WIB. You can reach us through live chat directly inside your account dashboard, by email at [email protected], or by submitting a request form from the Help section. Requests about payment data — including DANA or OVO transaction records — are handled within three business days by our dedicated data team.

Team online

Live Chat

Available inside your account dashboard from 08:00 to 23:00 WIB, seven days a week. Ideal for quick data queries, account corrections and privacy right requests that need a fast response.

Email Support

Send detailed privacy requests to [email protected]. We respond within three business days, including for payment data inquiries involving DANA, OVO, GoPay and QRIS transaction records.

Help Centre Form

Use the request form in the Help section of your account to submit formal data access or deletion requests. Each submission receives a confirmation reference number you can track.

HOW WE HANDLE DATA

Six Ways We Keep Your Account Data Safe

Data protection at mpoid login runs across six operational areas — from how we store your account credentials to how we respond when you ask us to remove…

Encrypted Storage

All account credentials and payment references — including DANA and GoPay records — are stored using AES-256 encryption.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies in aggregated form to improve page load times.

Account Security Alerts

Every new login from an unrecognised device triggers an email alert to your registered address.

Data Retention Schedule

Account data is retained for the duration your account is active plus five years for financial records, as required where…

Third-Party Sharing Rules

We do not sell your personal data. We share payment identifiers with DANA, OVO, GoPay and QRIS processors solely to…

Data Correction Requests

You may request a correction to any data we hold — name, email, phone number or linked payment method —…

Common Questions About Our Privacy Policy

The questions below cover what we hear most often from people reviewing this policy — from what data we actually hold to how to request its removal. If your question is not answered here, reach out through live chat between 08:00 and 23:00 WIB for a direct answer from our data team.

We collect your name, email address, phone number and, when you make a deposit or withdrawal, your payment method reference from DANA, OVO, GoPay or QRIS. Device identifiers and login timestamps are also recorded for security purposes.

We only share your payment references with the payment processor — such as DANA or OVO — to complete your transaction. We do not sell, rent or exchange your personal data with any marketing or analytics companies outside our platform.

Financial transaction records are retained for five years after account closure, as this depends on local law. Non-financial profile data such as your name and email can be removed on request once the account is formally closed and any outstanding balance is settled.

Submit a data export request through the Help Centre form inside your account dashboard or email [email protected]. We will compile and send you a full data export within seven business days, including transaction history across DANA, GoPay and QRIS.

Yes. Submit a deletion request via live chat or email. We process account deletion requests within seven days. Note that financial records required where local law permits may be retained for the statutory minimum period even after deletion.

We use session cookies to maintain your login state and anonymised analytics cookies to monitor page performance. You can view and adjust your cookie preferences at any time from the Settings section inside your account — no account data is tied to analytics cookies.

An automatic email alert is sent to your registered address whenever a login occurs from an unrecognised device. You can immediately end that session from the Security tab. Contact live chat between 08:00 and 23:00 WIB to lock your account if you suspect a breach.

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